Job Description
Job Description
Job Description
The Opportunity
Description
Inbound Support (Approximately 90%)
- Handle Level 1 inbound calls and chats and accurately document all interactions in the incident management system
- Perform initial diagnosis and troubleshooting to resolve known technical and operational issues
- Resolve incidents independently when possible and escalate unresolved issues according to established procedures
- Maintain a foundational understanding of supported hardware, software, and operational processes
Non-Phone / Administrative Support (Approximately 10%)
- Assist with system alerts and self-service incident queues
- Follow up on open or unresolved incidents to ensure timely resolution
Experience Required for Your Success
Requirements:
- EducationSome college coursework preferred or equivalent work experienceIT certifications such as CompTIA A+, Network+, or CCNA preferred but not required
- Experience1–2 years of customer service experience preferred (technical support experience a plus)
- Skills & Abilities: Strong customer service mindset with clear and professional communication skills
- Basic understanding of computer concepts, including PC fundamentals and operating systems
- Entry-level troubleshooting and problem-solving abilitiesAbility to manage time effectively and follow established processes
- Typing ability of at least 30 words per minute
- Willingness and flexibility to work varying schedules as needed
- Benefits:Medical, Dental, and Vision Insurance plans
Company Description
Diversity is our legacy, our today, and our tomorrow.
As an employee-owned, women-led organization, we have a long-standing commitment to fostering a diverse and inclusive workforce while helping our clients achieve the same. We’re inspired to do our best work every day because our best work enriches careers and lives, drives business successes, and fuels technology innovation.
Company Description
Diversity is our legacy, our today, and our tomorrow.\r\nAs an employee-owned, women-led organization, we have a long-standing commitment to fostering a diverse and inclusive workforce while helping our clients achieve the same. We’re inspired to do our best work every day because our best work enriches careers and lives, drives business successes, and fuels technology innovation.
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