Job Title: IT Desktop Support Technician
Locations: Pittsburgh, PA
Pay: $19 - $22/hour
Zip Code: 15275
Job Type: Full time
Job Description:
⦁ Laptop/desktop imaging & driver/BIOS updates
⦁ Setting appointments with users to handover new devices & take existing devices Excellent customer service/communication skills
⦁ Complete at a minimum the following customer appointment tasks during the hardware exchange:
⦁ Signing into the device
⦁ Signing into zScaler
⦁ Signing into M365 and having data sync from the Cloud
⦁ Mapping network drives
⦁ Setting up printers
⦁ Installing any custom software
⦁ Copying over any local data (ie. Browser favorites, files saved to HDD etc.)
Skills/Experience:
⦁ Desktop support: 1 year (Required)
⦁ Imaging
⦁ We need a couple people in the office to image machines and complete the new device handovers and finish the setup tasks with the user.