Job Description
Coordinator Of Student Enrollment Services
The Coordinator of Student Enrollment Services functions as a key member of the University of Michigan-Dearborn One-Stop Student Services team serving in a first-tier training and support role to maximize accuracy and deliver an exceptional student experience at the University of Michigan-Dearborn. This role works under the general supervision of the Director of Enrollment Student Services and serves as a resource to others for resolution of complex student problems and issues.
Responsibilities:
- Support the activities that ensure outstanding and timely first-tier service of our students across our Salesforce CRM. Responsible for tracking data and communicating with stakeholders to ensure coordination and service level agreements across campus are completed in a timely fashion to enhance the student experience. (30%)
- Under the direction of the Director of Enrollment Student Services, assist in identifying improvements in the delivery of student services and developing both traditional and non-traditional service lines. (20%)
- Provide support to student workers and/or other staff in basic functions specific to their roles. Act as a liaison to EM and greater campus stakeholders to provide seamless service to students. (15%)
- Work collaboratively with EM and campus partners to offer support at events, ensure campus tour routes and scripts are updated, and represent One-Stop in presentations when needed. (15%)
- Support outreach efforts to prospective, new, and continuing students in order to remove barriers to recruitment, retention, and graduation. (10%)
- Other duties as assigned. (10%)
Key Additional Responsibilities at Intermediate Level:
- Serve as a secondary tester/analyst for Salesforce/Banner implementations and feature builds; assist with testing and management of student-facing pages as they relate to content display.
- Assist in training and presentation of training materials to new student ambassadors and full-time staff.
- Assist in presentations to campus partners, prospective students, new students/parents, and current students as the need arises.
- Serve as higher-tier support for escalated service issues.
Skills You Have:
- Ability to work with diverse populations
- Demonstrated excellent oral and written communication skills
- Excellent organizational, prioritization, and attention to detail skill sets
- Demonstrated practical interpersonal skills and enthusiasm, as well as respect for individuals
- Ability to work effectively under pressure and handle multiple tasks simultaneously
- Ability to exercise sound judgment and maintain confidentiality
- Ability to manage customers with high expectations
- Demonstrated experience working in a collaborative team-oriented office environment
- Demonstrated ability to provide excellent customer service
Required Qualifications:
- Minimum Qualifications at Entry Level:
- Bachelors degree
- Experience with student service and/or student systems-related functions (i.e. CRM Management, student call centers)
- Strong customer service background
- Minimum Qualifications at Intermediate Level:
- Bachelors degree
- Three to five years of full-time, professional experience working in higher education, admissions, registrar, financial aid, student accounts, or related field
- Strong customer service background
- Experience in Salesforce CRM and/or Banner
Modes of Work:
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Underfill Statement:
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Background Screening:
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO Statement:
The University of Michigan is an equal employment opportunity employer.
Job Opening ID: 272556
Working Title: Customer Service Representative Intermediate
Job Title: Customer Service Rep Inter
Work Location: Dearborn Campus Dearborn, MI
Modes of Work: Hybrid
Full/Part Time: Full-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt
Organizational Group: Dbn Enrlmt Mgmt
Department: Dbn Enrollment Student Service
Posting Begin/End Date: 1/06/2026 - 1/20/2026
Salary: $45,000.00 - $58,000.00
Career Interest: Administration
Job Tags
Full time, Temporary work, Part time, Work at office, Remote work,